Melissa Love-Greenfield

Melissa Love-Greenfield is the Deputy Comptroller for Compliance and Operational Risk at the Office of the Comptroller of the Currency (OCC) within the Office of the Chief National Bank Examiner (CNBE).

In this role, Ms. Love-Greenfield serves as principal advisor on compliance and operational risks facing the federal banking system. She oversees the agency’s units covering consumer compliance, fair lending, Community Reinvestment Act, Bank Secrecy Act, anti-money laundering, operational risk, bank information technology, cybersecurity, critical infrastructure resilience, payments systems, and corporate and risk governance, providing executive direction to and setting policies for compliance and operational risk related matters in alignment with the OCC’s mission. She also represents the OCC internally and externally on policy matters related to compliance and operational risk supervision and operations. Ms. Love-Greenfield works with other CNBE Deputy Comptrollers to oversee the CNBE supervision program an to develop systems, policies/processes and programs that promote a focus on achieving the goals and priorities of the OCC.

Previously, Ms. Love-Greenfield served as the Deputy Comptroller for Systemic Risk Identification and Support (SyRIS) where she oversaw staff responsible for identification, evaluation, and holistically addressing risks that impacted the agency’s mission, provided subject matter expertise across all risk disciplines, assisted in resource prioritization focusing on the highest risk financial institutions and companies, and provided direct examination of service providers. She has also served as Associate Deputy Comptroller for Operational Risk, Governance, and Technology for SyRIS where she managed lead expert teams covering the risk disciplines of enterprise governance, operational risk and technology. She also oversaw the agency’s participation in the interagency coordinated cybersecurity review and the significant service provider programs.

Ms. Love-Greenfield has more than 30 years of supervision experience serving in a variety of roles across Midsize and Community Bank Supervision, Large Bank Supervision, Bank Supervision Policy, and SyRIS. She is a graduate of Auburn University and The George Washington University. She holds the Certified Information Systems Auditor (CISA) professional certification from ISACA.