Consumer Complaints

Customer Assistance Group

The OCC Customer Assistance Group (CAG) seeks to ensure that national banks, federal savings associations, federal branches and agencies of foreign banks, and their customers receive fair and expeditious resolution of their complaints. CAG staff answer questions and provide informal guidance related to:

• Applicable banking laws and regulations
• General banking practices

The CAG also provides an avenue to offer informal consumer education on banking and the use of credit and maintains the HelpWithMyBank.gov website.

Have you got a question, concern, or complaint about a bank? We recommend the following options:

• Contact your bank directly first. It is most likely to have the specific information you need and is in the best position to resolve your problem.
• Visit HelpWithMyBank.gov where you will find answers to frequently asked questions and other resources.
• Fill out the Online Customer Complaint Form.

Still need help?

Call

1 (800) 613-6743 (Toll free)
If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday

Fax

(713) 336-4301

Write

OCC Customer Assistance Group,
P. O. Box 53570,
Houston, TX 77052

Related Information

• Consumer Protection topics