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The OCC provides assistance to customers of national banks and federal savings associations to answer their questions or help resolve issues they may encounter.
HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answers to common questions and helps walk people through the process of contacting the OCC for additional assistance.
Información para el Consumidor
OCC's Customer Assistance Group (CAG) helps customers resolve issues with national banks and their operating subsidiaries. Trained professionals answer questions and provide informal guidance related to:
The CAG also provides an avenue to offer informal consumer education on banking and the use of credit and maintains the HelpWithMyBank.gov website.
Have you got a question, concern, or complaint about a national bank? We recommend the following options:
1 (800) 613-6743 (Toll free)
If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday
OCC Customer Assistance Group,
P. O. Box 53570,
Houston, TX 77052
Customer Assistance Brochure
Get answers to questions and file a complaint at HelpWithMyBank.gov