OCC's Major Disaster News Center

The OCC works cooperatively with all of the state and federal banking agencies and other organizations to support consumers and regulated institutions in the affected areas identified below.

If you have questions concerning the operations of your financial institution, please call your financial institution or visit your financial institution's website.

Customers with questions regarding national banks and federal savings associations that cannot be resolved through the financial institution should contact the OCC's Customer Assistance Group at (800) 613-6743, or by completing the online Customer Complaint Form.

Active Disaster Events

Hurricane Milton

• NR 2024-117 Federal and State Financial Regulatory Agencies Issue Interagency Statement on Supervisory Practices Regarding Financial Institutions Affected by Hurricane Milton
• NR 2024-114 OCC Allows National Banks and Federal Savings Associations in Florida Affected by Hurricane Milton to Close
• Florida Division of Emergency Management

Hurricane Helene

• NR 2024-112 Federal and State Financial Regulatory Agencies Issue Interagency Statement on Supervisory Practices Regarding Financial Institutions Affected by Hurricane Helene
• NR 2024-108 OCC Allows National Banks and Federal Savings Associations in North Carolina, South Carolina and Virginia Affected by Hurricane Helene to Close
• NR 2024-106 OCC Allows National Banks and Federal Savings Associations in Alabama, Florida, Georgia and Tennessee Affected by Hurricane Helene to Close
• Alabama Emergency Management Agency
• Florida Division of Emergency Management
• Georgia Emergency Management and Homeland Security Agency
• North Carolina Department of Public Safety
• South Carolina Emergency Management Division
• Tennessee Emergency Management Agency
• Virginia Department of Emergency Management

Tropical Storm Francine

• NR 2024-98 OCC Allows National Banks and Federal Savings Associations in Alabama, Louisiana, Mississippi and Texas Affected by Tropical Storm Francine to Close
• Alabama Emergency Management Agency
• Louisiana Governor's Office of Homeland Security and Emergency Preparedness
• Mississippi Emergency Management Agency
• Texas Division of Emergency Management

Hurricane Debby

• NR 2024-90 OCC Allows National Banks and Federal Savings Associations in States Affected by Hurricane Debby to Close
• NR 2024-89 OCC Allows National Banks and Federal Savings Associations in Florida and Georgia Affected by Hurricane Debby to Close
• District of Columbia Homeland Security and Emergency Management
• Florida Division of Emergency Management
• Georgia Emergency Management and Homeland Security Agency
• Maryland Department of Emergency Management
• North Carolina Department of Public Safety
• South Carolina Emergency Management Division
• Virginia Department of Emergency Management

Resources

• USA.gov - Online guide to info and services.
• FEMA - Active advisories and safety tips. Follow FEMA on Twitter and Facebook.
• Ready.gov - Prepare your family and home for disaster.
• Red Cross - How to donate and volunteer, shelter locations, disaster recovery guidelines, and the "Contact Loved Ones" registry.
• Social Security Administration - Social Security office closures, safety preparedness, signing up for direct deposit, and more.
• Consumer Financial Protection Bureau - Tips for consumers to rebuild their financial standing.
  • Checklist to rebuild your finances
  • Protecting and rebuilding your finances after a disaster
• National Credit Union Administration - The National Credit Union Administration Hurricane and Disaster Information website includes information for consumers and for credit unions.